Buttercream & Bows FAQ’s/ Terms & Conditions
Q..“Where are the classes held?”
A The Butter Cream & Bows Academy runs workshops in the Four Oaks, Sutton Coldfield area of the West Midlands. We are close to the M40, M42, M5 and M6 and are lucky that we have a regular bus and train service from Birmingham and Lichfield.
We have a lovely large Studio and you will be greeted by the friendly reception staff on your arrival.Should you arrive early tea and coffee is available in our relaxing reception .
Q..“I would like to book onto a class, how do I do that?”
A.. Simply go to the ‘Book a Class” section of our website and use the secure online booking system. Once have selected which class you would like to join, booked that class and paid in full Deposits will not secure a place sorry ), you will receive an email confirming your booking, and full details of the course, the location of our Studio, and a map to guide you in. This will be emailed to you once the booking is confirmed.
Please give our Admin Dept (Emily) 24 hrs to get this confirmation E mail to You. Butter Cream & Bows uses PayPal as its secure payment system. You can use your credit or debit card on the secure PayPal website. We require payment in full when booking, and cannot accept deposits for places.
Q..“How do I purchase a gift voucher?’
A. Visit the gift voucher section of our website, and you can select from a number of Gift Vouchers. Our Gift Vouchers are not sent electronically !! We pride ourselves in using a beautiful voucher s which we are able to personalise with yours and the recipients details .
During Payment via Paypal please enter your details and /or a the recipients details in the ‘Notes to the sellar’ box in Paypal.
We then request that the recipient contact us via E mail through our web page to find an available course of their choice .
The Gift Vouchers must be used to pay for a course in full and not as part payment (deposit) All our vouchers are valid for strictly 6 months from the date of purchase on Paypal. They can be sent to the lucky recipient directly or straight to you! Please tell us which on the ‘Notes to Sellar’ on Paypal.Our vouchers come beautifully presented in the post, the ideal gift for any occasion!
Q..“Do I need to bring any equipment with me?”
Just bring yourself, your imagination and creativity! All equipment is provided, even the apron!

Q “Is lunch provided?”
A..If you are attending one of Butter Cream & Bows 5 hour courses, lunch is provided. A vegetarian option is always included. Please let us know of any food allergies/intolerances in order for us to suitably accommodate your individual requirements.
Q..”Do you do hen parties?”
A.. Yes we do! We have a variety of hen party packages to suit your time frames and pocket. Check out our hen party section of the website!
Payment in full is required 7 days prior to a private Party and the person booking is responsible for the whole costs and will be the person paying in full.
Q. Can i get a refund on my voucher?
A. Vouchers are non refundable.
Q. Can i just walk into the studio?
A. Access to the buttercream and bows studio can only be granted to person/s who have purchased a place on a buttercream and bows course.
Q..”Is there a minimum age to attend a class”
A..To attend a class individually the minimum age limit is 16 years old. We do however offer children’s party packages, Please check out the Children’s Party Packages that we offer. We Require that the party organiser/parent of birthday girl/boy is present during the party….most parents actually want to stay and join in anyway!
Payment in full is required 7 days prior to a private Party and the person booking is responsible for the whole costs and will be the person paying in full.
Please E mail us to request more details.
Q..“Once I have booked a class can I cancel it?”
A..Cancellation of a Buttercream & Bows class with less than 2 weeks notice (for ANY reason INCLUDING adverse weather conditions), is not eligible for a transfer to another date OR a refund. Therefore, please select your chosen class date very carefully. If you are in any doubt regarding your availability on a date of a class, please contact us PRIOR to making a class booking. If you are unsure about your skills or what the class involves, please speak to us. We reserve the right to change course content at any time. We cannot refund any class fees.
Q..“Can I change the date of my class?”
A..Please inform us of your wish to change the class date with at least 14 days notice. If we are successful in filling your place, we can offer an alternative date or a gift voucher. There is an administration charge of £20 for this alteration.

Q..“Can Butter Cream & Bows cancel a class?”
A..It is highly unlikely that we will cancel a class or party. If this should happen, we will offer you an alternative date.
Q..“Do Buttercream & Bows take photos?”
Well, we are proud of our student’s masterpieces, and we do take photographs during our workshops! If you do not wish to be included in these photographs, please inform us and we will of course honour your wishes.
We reserve the right to use your work to advertise our classes.
Q..“I am flying into the UK/travelling to the area, where can I stay and what is there to do?”
A..Welcome to the beautiful Royal Town of Sutton Coldfield! We love our home town. WE are twenty minutes from both Birmingham and East Midlands Airports so take your pick ! We are perfectly located should you wish to make a weekend of sightseeing, shopping, concerts, theatre shows, comedy clubs, country pubs or fine dining in Michelin star restaurants. We are in the heart of England, close to historic Stratford, and the Cathedral City of Lichfield. We are a 25 minute train ride away from cosmopolitan Birmingham City Centre and world famous Bull Ring Shopping Centre. We also have the International Convention Centre, National Indoor Arena and National Exhibition Centre on our doorstep. We have excellent deals and information on hand via a local company, for any hotel booking enquiries you can contact : enquiries@hotel-stop.co.uk.
Why not make a week end of it as we are located within easy reach of two Four Star Hotels and 3 Golf Courses to where you can park your other half whilst you have fun.!
Q..“Can I take photos of my cake/cup cakes and of the class?”
A..Here at the Butter Cream & Bows Academy we know you’re going to be proud of your creations, as we will be as proud of you ! You are welcome to take photographs of your work, but please check with other class members first if they are ok with this. However if you then put same photographs on internet forums such as Facebook, twitter etc, you MUST credit said photographs with a line stating that they were a result of a Buttercream & Bows workshop, with a mention of our website www.buttercreamandbows.co.uk
It’s only fair guys that people know where to come for the same experience, so please share.

Q. I want to run my own training Courses, can I use anything supplied or learnt during the course.
A. Our Course director is a qualified trainer (Cert Ed ) and we pride ourselves that a great deal of time and effort has gone into making sure that all our learning material and teaching methods fully benefit you and our students.
Our Creative Director is very creative and has again put hours of study and practice into designing the courses for your enjoyment and both directors are highly skilled and trained in the art of sugar craft.
They are both members of the SugarCraft guild and they are continually learning and developing themselves for your benefit.
So…if you think you can give that committement and can match their skills, experience and training, devotion and passion please speak to us and we will discuss how you to take forward the Butter Cream and Bows Academy Brand under a franchise agreement.
If not, please then it’s a NO . Please don’t us our material.
You may not use designs, lesson plans, class format, photography, pre class information, notes, hand outs, wording used by Butter Cream and Bows.
Q..“Can I take a video recording of the class?”
A..We respectfully request that you do NOT record the workshops via any electronic device installed with a video recording facilty. This is to protect copyright and intellectual property rights of Butter Cream & Bows and also to respect the privacy of other students who will be attending the course.
Anyone found recording via an electronic visual medium before, during and after the class will be asked to leave immediately and no refund will be given.

Q..“I would like to go into the cupcake/Cake business, can you share your knowledge with me?”
A..Yes of course we can! Check out the CAKE BOSS Class !- Starting Your Own Cake/Cup Cake Business’ class
Q..“I already run a cup cake class workshop!”
A..Thank you for your interest in Butter Cream & Bows! If you already run cup cake classes, or are planning to do so, you MUST inform us of your business interests before attending a Butter Cream & Bows class. If you attend a class, you MAY NOT use photographs of ANY cupcakes made during a Butter Cream & Bows workshop to promote or assist your business in any commercial capacity. You MAY NOT use Butter Cream & Bows lesson plans, course content, photographs, teaching techniques, printed handouts, recipes or cake designs for the promotion of your business or in any other commercial capacity.
If you wish to come on board and follow the high standards that we set in the Butter Cream and Bows Brand please contact us and speak about a Franchise agreement.
Q..“I have allergies, do you need to know about them?”
A..Yes please! BEFORE booking a workshop or party YOU MUST inform us of any dietery requirements and/or allergies you have.
Q. I am a Vegatarian, Are the courses suitable.
A. Yes they are and we are extremely knowledgable of all our products used We are very sensitive to all dietary and religious requirements. Please let us know 48 hrs prior to attending a course of your dietary requirements.

Q. Is alcohol used during any of the classes
A. We use Vanilla Extract which contains a tiny bit of alcohol. Please inform us at least 48 hrs before attending a course if this is an issue.

Q..”What is your privacy policy?”
A..At Butter Cream & Bows we understand how important privacy is to our customers, so here’s what we’re doing about it! Butter Cream & Bows is dedicated to ensuring that your privacy is protected. If we request for you to provide information which identifies you when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Butter Cream & Bows is at liberty to change this privacy policy as we deem appropriate. We may collect information including your name and address, contact email address and telephone number. This assists us in providing the best possible service to you our customer, enabling accurate course joining welcoming instructions and for record keeping purposes. We may also contact you informing you of new courses and/or products. If you do not wish to be included in this process, please inform us.
Information Security
We are committed to ensuring that personal information is secure. We have in place a suitable electronic procedure to prevent unauthorised disclosure or access to your information. However, unfortunately information and data exchange over the internet is not completely secure, and therefore we cannot be held responsible for said internet information exchange, and this is entered into at the individuals own risk. Butter Cream & Bows will not sell or distribute personal information to any third party. We will not keep any of your financial information.
Butter Cream & Bows advise our customers that they are able to ascertain the information we have relating to them via the Data Protection Act 1988. There may be a charge for accessing this information which you will need to establish. We are not responsible for paying any such related costs.

And there’s more …..!
We reserve the right to change these terms and conditions at our discretion at any time. We also reserve the right to change our pricing, and course content at any time. We are proud to describe our services and pricing clearly and concisely, however we are not responsible for slight errors. We are not responsible for comments of any other company/individual on our associated sites, namely (but not limited to)Facebook. We have a zero tolerance view point on offensive comments/language. If you inform us of this we will endeavour to remove any offensive communications. We may have links to third party companies via our website, however we are not responsible for any of their products/services, and said third party companies are subject to their own privacy policies. Our website is subject to copyright, therefore all images, text or content may not be imitated or reproduced elsewhere without our permission.

Please note that you attend our classes completely at your own risk. We are not liable for any injuries or accidents that occur during your class.

If you have any further queries please do not hesitate to contact the Buttercream & Bows team via the contact us page.